Is Your Google Ads Account Suspended Due to Counterfeit Goods?

You’re not alone. Many businesses find themselves in this predicament, unsure of how to prove their products’ legitimacy and regain their standing.

The road to reinstating your Google Ads account can seem daunting, but with the right approach, it’s entirely possible.

The Key to Overcoming Counterfeit Goods Suspensions

At StubGroup, we specialize in navigating the complexities of Google Ads account suspensions for counterfeit goods.

Whether you’re accused of selling unauthentic products, brand impersonation, or unauthorized use of copyrighted content, we have the expertise to help. Our strategy focuses on:

  • Comprehensive Review: We dive deep into your website and account, pinpointing potential triggers for your suspension.

  • Documentation and Proof: We assist in gathering all necessary documentation to prove the authenticity of your products and your right to sell them.

  • Policy Alignment: We ensure your account and website are fully compliant with Google’s Counterfeit Goods policy, presenting a clear and professional image of your brand.

Navigate Beyond Your Suspension with Confidence

We have seen businesses improve their chances of reinstatement by adhering to the following guidelines. It’s not just about following rules; it’s about positioning your appeal for success.

Don’t yell at Google

It’s incredibly frustrating to be told that you can’t advertise and to get zero details about why or how you can fix it.

But — yelling at Google via phone or email will hurt your case.

The Google representatives you interact with are NOT the people who decided to suspend your account, and they are also NOT the people who will decide to reinstate it.

They’re just trying to do their job, sometimes with limited training about Google’s policies.

So always try to approach the situation with respect.

Be Careful about Hiring an “Expert” from Fiverr, Upwork, etc.

There are individuals who advertise via gig platforms such as Fiverr and Upwork that they will help get Google Ads accounts unsuspended.

Some of these individuals may be legitimate, but we’ve also seen some suspension problems compounded by “experts” from these platforms who have tried and failed to get clients back on Google.

Approach with care, and vet anyone you work with in this space. Look for reviews from real businesses they helped get back online.

Don’t Submit Appeal after Appeal

Google doesn’t have an official limit on the number of appeals that you can submit, but the more unsuccessful appeals you submit, the less likely it is that your next appeal will be reviewed.

Google expects you to submit new, relevant information if you resubmit an appeal. “Spamming” the appeal form will make your life worse.

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Turn Your Suspension Around with StubGroup

Don’t let a counterfeit goods suspension derail your online advertising efforts. StubGroup has a proven track record of resolving such issues, thanks to our focus on transparency and attention to detail.

We Fix All Types of Google Ads and Google Merchant Center Suspensions

Suspended For Counterfeit Goods?

This means Google considers that your ads, website or app mimic the brand features of a product in an attempt to pass themselves off as a genuine product of the brand owner.

Suspended For Malicious Software?

This means Google considers that your ads and site or app either hosts or links to malicious or unwanted software, regardless of whether the software is promoted through the Google advertising network.

Suspended For Suspicious Payments?

This means Google considers that your account’s payment activity has been suspicious or fraudulent.

Suspended For Circumventing Systems?

This means Google considers that you engaged or attempted to engage in practices that circumvent or interfere with Google’s advertising systems and processes.

Google Merchant Center Suspension?

This means your Merchant Center account has been temporarily blocked from advertising due to violations such as counterfeit goods, misrepresentation, or policy non-compliance, impacting your ability to run ads.

Suspended For Unacceptable Business Practices?

This means Google considers that you’re scamming users by concealing or misstating information about your business, products or services, or that your ad destinations use “phishing” techniques to gather user information.

Find Out If We Can Help You

Every Google Ads suspension is unique, so let’s discuss your situation and if/how we can help

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Frequently Asked Questions About Google Ads Suspensions

You need to identify what Google has flagged as a problem, fix that problem, and then submit a respectful and detailed appeal to Google.

That sounds easy but it can be incredibly hard because Google won’t tell you exactly what the problem is. That’s why StubGroup offers our expertise to help get legitimate advertisers reinstated.

Google has a zero tolerance policy for the sale of counterfeit products through its ad platform. This is an “egregious” policy violation.
Common things that trigger this suspension include:

  • Reselling brand items (e.g. Gucci, Chanel, Louis Vuitton)
  • Steep discounts across a website

Documentation is key when it comes to recovering from this suspension. If you’re using third-party brand names on your website, you need to prove beyond a shadow of a doubt to Google that you are authorized to do so and that the products you are selling are genuine. If you’re selling your own brand, then you need to prove to Google that the products are your own and that you’re not mimicking another brand.

There is no official limit, but from our experience, the more appeals you submit, the harder it will be to get Google to continue to review them.

That’s why you need to be thorough to fix every potential problem before you submit an appeal, and be detailed in the appeal that you submit to explain exactly what you did to address the problem.

Google offers phone support for technical problems, but those representatives are not on the policy team and they don’t have access to details about why your account was suspended.

Phone support can be helpful for things like following up to request the status of a ticket you filed, or having them check your website for any links that are flagged as malicious. But when it comes to decision makers and people who know why your account is suspended, Google has built a firewall between that team and Google partners and advertisers.

Since 2013, StubGroup’s expert team of suspension specialists have been helping suspended advertisers get back online with Google Ads. We understand how “life and death” having a healthy, active Google Ads account can be for many businesses, so if your account is suspended and you’re looking for immediate help to get back online, let’s talk.

Because every suspension and advertiser is unique, we evaluate each suspension situation independently. Sometimes that means we have to tell you we don’t see a path forward for you to advertise with Google again. Other times the root problem is solvable and we’re able to work with you and Google to resolve Google’s concerns and get you back online.

Throughout the entire process, we will be direct and transparent with you and ask that you be the same with us. We don’t have time for advertisers who are trying to trick Google and who knowingly violate Google’s policies. But if you’re operating a legitimate business and simply need help navigating and resolving Google’s sometimes complex policy requirements, we’re here to help!