Facing a Google Ads Suspicious Payment Activity Suspension?

Are you feeling frustrated and confused? This can be one of the hardest Google ad suspensions to deal with.

Google doesn’t provide any indication of what they think is suspicious about your payments. Leaving you in the dark.

Proactive Strategies for Resolving a Suspicious Payment Activity Suspension

There are many reasons for why your account could have been suspended for Suspicious Payment Activity and it can be frustrating to figure out the root cause. However, with some effort and patience, you can your suspended account back online.

Here are some other common reasons for this Google Ads suspension:

  • Entering incorrect billing information

  • Declining a charge from Google or issuing a chargeback

  • Using a virtual address as your business address

  • Having a virtual card as your payment method

  • Using the same payment method across multiple Google Ads accounts

Navigate Beyond Your Suspension with Confidence

We have seen businesses improve their chances of reinstatement by adhering to the following guidelines. It’s not just about following rules; it’s about positioning your appeal for success.

Don’t yell at Google

It’s incredibly frustrating to be told that you can’t advertise and to get zero details about why or how you can fix it.

But — yelling at Google via phone or email will hurt your case.

The Google representatives you interact with are NOT the people who decided to suspend your account, and they are also NOT the people who will decide to reinstate it.

They’re just trying to do their job, sometimes with limited training about Google’s policies.

So always try to approach the situation with respect.

Be Careful about Hiring an “Expert” from Fiverr, Upwork, etc.

There are individuals who advertise via gig platforms such as Fiverr and Upwork that they will help get Google Ads accounts unsuspended.

Some of these individuals may be legitimate, but we’ve also seen some suspension problems compounded by “experts” from these platforms who have tried and failed to get clients back on Google.

Approach with care, and vet anyone you work with in this space. Look for reviews from real businesses they helped get back online.

Don’t Submit Appeal after Appeal

Google doesn’t have an official limit on the number of appeals that you can submit, but the more unsuccessful appeals you submit, the less likely it is that your next appeal will be reviewed.

Google expects you to submit new, relevant information if you resubmit an appeal. “Spamming” the appeal form will make your life worse.

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The Key to Overcoming Suspicious Payment Suspensions

At StubGroup, we specialize in navigating the complexities of Google Ads account suspensions for suspicious payments.

We’ve seen many brand-new Google Ads accounts suspended for detected suspicious payments right out of the gate, sometimes even before a campaign has even been created in the account. Or unlucky businesses who end up with this suspension as a “catch-all”.

That’s why we’re here to help.

  • Comprehensive Review: We dive deep into your website and account, pinpointing potential triggers for your suspension.

  • Documentation and Proof: We assist in gathering all necessary documentation to prove the authenticity of your products and your right to sell them.

  • Policy Alignment: We ensure your account and website are fully compliant with Google’s Suspicious payments policy, presenting a clear and professional image of your brand.

Strategies for Overcoming a Suspended Google Ads Account

There are a host of reasons why your Google ad account might be flagged for Suspicious Payment Activity so it’s important to take a deep dive into Google policies, your account, and website to look for anything that could contribute to your suspension.

Incorrect Billing Information

Errors in billing details, like the wrong name or billing address, can trigger alerts. Double-check your payment method for accuracy to ensure it aligns with your financial records.

Declined Google Charges or Chargebacks

Google may view declined payments or chargebacks as fraud indicators. Keep your payment methods updated and ensure sufficient funds to avoid declines.

Virtual Business Address Use

Google favors transparency and may be wary of virtual addresses for business registration due to potential fraud. Use a physical address for your business on your Google Ads account when possible

Virtual Card Payments

Due to their temporary nature, virtual cards can activate Google’s fraud detection. Prefer using a physical bank-issued card for payments to lessen suspension risks.

Turn Your Suspension Around with StubGroup

Addressing a suspension due to suspicious payments requires thoroughly investigating your payment information and transactions to see where Google may have flagged your account. Here at StubGroup, we specialize in identifying areas that need improvement and communicating the truth about your business to Google.

We Fix All Types of Google Ads and Google Merchant Center Suspensions

Suspended For Counterfeit Goods?

This means Google considers that your ads, website or app mimic the brand features of a product in an attempt to pass themselves off as a genuine product of the brand owner.

Suspended For Malicious Software?

This means Google considers that your ads and site or app either hosts or links to malicious or unwanted software, regardless of whether the software is promoted through the Google advertising network.

Suspended For Suspicious Payments?

This means Google considers that your account’s payment activity has been suspicious or fraudulent.

Suspended For Circumventing Systems?

This means Google considers that you engaged or attempted to engage in practices that circumvent or interfere with Google’s advertising systems and processes.

Google Merchant Center Suspension?

This means your Merchant Center account has been temporarily blocked from advertising due to violations such as counterfeit goods, misrepresentation, or policy non-compliance, impacting your ability to run ads.

Suspended For Unacceptable Business Practices?

This means Google considers that you’re scamming users by concealing or misstating information about your business, products or services, or that your ad destinations use “phishing” techniques to gather user information.

Find Out If We Can Help You

Every Google Ads suspension is unique, so let’s discuss your situation and if/how we can help


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Frequently Asked Questions About Google Ads Suspensions

You need to identify what Google has flagged as a problem, fix that problem, and then submit a respectful and detailed appeal to Google.

That sounds easy but it can be incredibly hard because Google won’t tell you exactly what the problem is. That’s why StubGroup offers our expertise to help get legitimate advertisers reinstated.

Regardless of whether your account is suspended or active, it’s important to monitor all of the policy issues that come up, keep your billing information up to date, and your transactions with Google flawless. Google is always scanning ad accounts looking for “bad actors” and any inconsistency on the payment side can trigger them to suspend an account.

Here are some steps you can take to avoid getting suspended for a Suspicious Payments suspension:

Avoid using a virtual card as a payment method.
Keep all of your payment information (address, payment method, business name, etc.) up to date.
Be mindful of your Google Ads payment transactions and your bank account balance to avoid declines or chargebacks.
Use a card that is under your name or your business name and not someone else’s card.

If you consistently stay informed about Google’s policies and stay vigilant concerning your payment information and transactions, you should be able to avoid this type of suspension.

There is no official limit, but from our experience, the more appeals you submit, the harder it will be to get Google to continue to review them.

That’s why you need to be thorough to fix every potential problem before you submit an appeal, and be detailed in the appeal that you submit to explain exactly what you did to address the problem.

Google offers phone support for technical problems, but those representatives are not on the policy team and they don’t have access to details about why your account was suspended.

Phone support can be helpful for things like following up to request the status of a ticket you filed, or having them check your website for any links that are flagged as malicious. But when it comes to decision makers and people who know why your account is suspended, Google has built a firewall between that team and Google partners and advertisers.

Since 2013, StubGroup’s expert team of suspension specialists have been helping suspended advertisers get back online with Google Ads. We understand how “life and death” having a healthy, active Google Ads account can be for many businesses, so if your account is suspended and you’re looking for immediate help to get back online, let’s talk.

Because every suspension and advertiser is unique, we evaluate each suspension situation independently. Sometimes that means we have to tell you we don’t see a path forward for you to advertise with Google again. Other times the root problem is solvable and we’re able to work with you and Google to resolve Google’s concerns and get you back online.

Throughout the entire process, we will be direct and transparent with you and ask that you be the same with us. We don’t have time for advertisers who are trying to trick Google and who knowingly violate Google’s policies. But if you’re operating a legitimate business and simply need help navigating and resolving Google’s sometimes complex policy requirements, we’re here to help!