Struggling with Your Google Merchant Center Suspension?

  • Are you losing money every day your ads are offline?

  • Did you try creating another account — and got suspended again?

  • Do you feel like you’re beating your head against a brick wall?

  • Do you need to get your Google Merchant Center back online ASAP?

If There’s a Path Forward, We’ll Find it For You

Because every suspension and advertiser is unique, we evaluate each suspension situation independently.

We find out if the root problem is solvable and work with you and Google to resolve Google’s concerns and get you back online.

It can feel “life or death” for your business to have healthy, active Google Ads & Merchant Center accounts, so if your Merchant Center account is suspended and you’re looking for immediate help to get back online, let’s talk.

Since 2013, our expert team of suspension specialists have been helping suspended advertisers get their Google Merchant Center accounts reinstated.

Check Your Website for Google Ads Compliance Issues

Our Suspension Website Scanner analyzes your site for common Google policy violations that can trigger ad disapprovals or suspensions. Get clear insights in minutes and know where to focus next.

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Helping business owners like you unlock their Merchant accounts

Addressing a Google suspension requires thorough investigation. Here at StubGroup, we specialize in identifying areas that need improvement and communicating the truth about your business to Google.

Get our Free Guide to Fixing Google Suspensions

Discover the StubGroup Google Policy Center. Your hub for fixing suspensions, staying compliant, and keeping ads running smoothly.

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Get our Free Guide to Fixing Google Suspensions

Discover the StubGroup Google Policy Center. Your hub for fixing suspensions, staying compliant, and keeping ads running smoothly.

Sign Me Up!

Choose StubGroup to Get Your Google Merchant Center Reinstated

  • 10 years of experience dealing with all types of suspensions

  • Premier Google Ads Agency

  • A dedicated team focused exclusively on Google Ads and Google Merchant Center suspensions

Navigate Beyond Your Suspension with Confidence

We have seen businesses improve their chances of reinstatement by adhering to the following guidelines. It’s not just about following rules; it’s about positioning your appeal for success.

Don’t yell at Google

Don’t yell at Google

It’s incredibly frustrating to be told that you can’t advertise and to get zero details about why or how you can fix it.

But — yelling at Google via phone or email will hurt your case.

The Google representatives you interact with are NOT the people who decided to suspend your account, and they are also NOT the people who will decide to reinstate it.

They’re just trying to do their job, sometimes with limited training about Google’s policies.

So always try to approach the situation with respect.

Be Careful about Hiring an “Expert” from Fiverr, Upwork, etc.

Be Careful about Hiring an “Expert” from Fiverr, Upwork, etc.

There are individuals who advertise via gig platforms such as Fiverr and Upwork that they will help get Google Ads accounts unsuspended.

Some of these individuals may be legitimate, but we’ve also seen some suspension problems compounded by “experts” from these platforms who have tried and failed to get clients back on Google.

Approach with care, and vet anyone you work with in this space. Look for reviews from real businesses they helped get back online.

Don’t Submit Appeal after Appeal

Don’t Submit Appeal after Appeal

Google doesn’t have an official limit on the number of appeals that you can submit, but the more unsuccessful appeals you submit, the less likely it is that your next appeal will be reviewed.

Google expects you to submit new, relevant information if you resubmit an appeal. “Spamming” the appeal form will make your life worse.

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We Fix All Types of Google Ads and Merchant Center Suspensions

Suspended For Counterfeit Goods?

This means Google considers that your ads, website or app mimic the brand features of a product in an attempt to pass themselves off as a genuine product of the brand owner.

Suspended For Website Needs Improvement?

This means your account has been suspended because your website doesn’t meet Google’s quality standards, possibly due to issues like user experience, policy compliance, or secure checkout processes.

Suspended For Inaccurate Tax or Shipping Rates?

This means Google found products with inconsistent tax and/or shipping rates between the feed and the product pages.

Suspended For Healthcare & Medicines Reasons?

This means Google thinks that you’re promoting healthcare-related content, such as unapproved pharmaceuticals and supplements, prescription drugs, or over-the-counter medication, among others.

Suspended For Misrepresentation?

This means Google considers that your ads or destinations are deceiving users by excluding relevant product information or providing misleading information about products, services, or businesses.

Suspended For Inappropriate Content?

This means Google considers that your products display shocking content or promote hatred, intolerance, discrimination, violence, or other sensitive events.

Find Out If We Can Help You

Every Google Merchant Center suspension is unique, so let’s discuss your situation and if/how we can help


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Frequently Asked Questions About Google Ads Suspensions

Common reasons include selling counterfeit goods, misrepresentation of products or services, and healthcare-related content that violates Google’s policies.

Your Google Merchant Center account may be suspended for misrepresentation if Google detects discrepancies or inaccuracies in the information provided about your products or business. This could include misleading product descriptions, false claims about product attributes, a missing SSL certificate, or inconsistencies between the information provided and the actual products being sold.

This policy highlights business transparency. To avoid being suspended for misrepresentation on Google Merchant Center, ensure that all product information, including descriptions, attributes, and pricing, is accurate, clear, and consistent both on your account and on your website. Provide high-quality images that accurately represent the products being sold. Avoid making false or misleading claims about products or their features. Regularly review and update product listings to reflect changes accurately. Be clear about your business model and put yourself in Google’s shoes to better understand how your business should look.

There is no official limit, but from our experience, the more appeals you submit, the harder it will be to get Google to continue to review them.

That’s why you need to be thorough to fix every potential problem before you submit an appeal, and be detailed in the appeal that you submit to explain exactly what you did to address the problem.

Google offers phone support for technical problems, but those representatives are not on the policy team and they don’t have access to details about why your account was suspended.

Phone support can be helpful for things like following up to request the status of a ticket you filed, or having them check your website for any links that are flagged as malicious. But when it comes to decision makers and people who know why your account is suspended, Google has built a firewall between that team and Google partners and advertisers.

Since 2013, StubGroup’s expert team of suspension specialists have been helping suspended advertisers get back online with Google Ads and Google Merchant Center. We understand how important having a healthy, active Google Ads account can be for many businesses, so if your account is suspended and you’re looking for immediate help to get back online, let’s talk.

Because every suspension and advertiser is unique, we evaluate each suspension situation independently. Sometimes that means we have to tell you we don’t see a path forward for you to advertise with Google again. Other times the root problem is solvable and we’re able to work with you and Google to resolve Google’s concerns and get you back online.

Throughout the entire process, we will be direct and transparent with you and ask that you be the same with us. We don’t have time for advertisers who are trying to trick Google and who knowingly violate Google’s policies. But if you’re operating a legitimate business and simply need help navigating and resolving Google’s sometimes complex policy requirements, we’re here to help!

Struggling With A Different Google Suspension?

Google Ads suspensions can be detrimental to your business. Get immediate help to understand why your account was suspended and how to get it reinstated.

Choose StubGroup to Get Your Google Ads Unsuspended

Our team has experience dealing with Google Ads suspended accounts and knows how to get them reinstated. Here are a few other reasons to work with our team:

  • 10 years of experience dealing with all types of suspensions

  • Premier Google Ads Agency

  • A dedicated team focused exclusively on Google Ads
    and Google Merchant Center suspensions
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